Frequently Asked Questions

Everything you need to know about shopping with Pink Lily

How long will it take for my order to ship?

Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a tracking number via email.

What is your return policy?

We accept returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.

How do I know what size to order?

We provide a detailed size chart on every product page. Since we curate items from various designers, we also include specific fit notes in the product descriptions to help you choose.

Do you offer international shipping?

Yes, we ship to many countries worldwide! Shipping rates and delivery windows are calculated at checkout based on your location.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to make changes or cancellations once an order has been submitted.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Sezzle, allowing you to buy now and pay later.